Practical Ways to Get Your Customers Used to QR Menus
You have switched to a QR menu, your menu is ready, and QR codes have taken their place on the tables. However, some of your customers still want a printed menu from the waiter. This situation is a common transition process, especially among customers who are less familiar with digital tools. At Winniey, we help businesses manage this transition smoothly and naturally. In this article, we share practical ways to get your customers used to the QR menu.
Leave a Guiding Note on the Tables
Placing a short and clear guiding note next to the QR code makes a big difference. A simple sentence like "Scan the QR code with your phone's camera to access our menu" clearly tells the customer what to do. If you also add a visual instruction, even customers who are not tech-savvy can easily scan.
Inform Your Staff About Guidance
Waiters and service staff are your most important allies in the transition to the QR menu. When a customer asks for a printed menu, having the staff gently introduce the QR menu and assist with scanning when necessary speeds up the process. It is sufficient for the staff to know how to scan the QR code and guide the customer with confidence.
Introduce the QR Code in the Entrance and Reception Area
If the customer encounters the QR menu before sitting at the table, the likelihood of hesitation at the table decreases. An informational visual placed at the entrance door, reception desk, or waiting area allows the customer to learn in advance that a digital menu is used in your establishment.
Announce Your QR Menu on Social Media
Announcing on your business's Instagram, Facebook, or Google Business Profile pages that you have switched to a QR menu informs your customers in advance. A short promotional video or visual sharing shows how the digital menu is used and piques curiosity. Customers become familiar with the system before arriving at the venue.
Be Patient with Older and Tech-Unsavvy Customers
Not every customer is equally familiar with technology. Older customers or those not accustomed to using smartphones may struggle with the QR menu. Patiently assisting these customers and showing the menu on the staff's phone when necessary facilitates the transition process without making anyone feel excluded.
Do Not Completely Remove the Printed Menu During the Transition Period
The adaptation process to the QR menu progresses differently for each customer. Instead of completely removing the printed menu in the first few weeks, it is wise to keep a limited number of backups. Over time, as the majority of your customers transition to the QR menu, the need for printed menus will naturally diminish.
The transition process requires patience and consistency. Since the QR menu you created with Winniey is already easy and user-friendly, your customers will adapt to this system in no time. Sign up for free today and start your transition process.
